Privacy Policy - Volt Bike | Buy Best Electric Bikes from Best Brands

At VoltBike, we take your privacy seriously. We are committed to protecting the personal information you share with us through voltbike.co.uk (“the Site”). This Privacy Policy explains how we collect, use, and protect your data.

Who We Are

VoltBike (“we”, “us”, “our”) is the data controller responsible for your personal data collected via the Site or our services.

Scope of This Policy

This policy applies to information we collect when you:

Visit our website
Contact us via forms or email
Create an account or place an order
Subscribe to our newsletter
Interact with our customer service
Use our services offline or online

Information We Collect

We collect personal information you provide voluntarily, including:

Name, email, phone, and address
Order and payment details (processed securely via Shopify)
Account registration and customer service interactions

Information We Collect Automatically

We may collect data through:

Cookies and similar technologies
Analytics tools (e.g., page visits, device type)
Log files (IP address, browser type)

Read more about cookies at FTC Online Tracking Guide.

How We Use Your Information

We use your data to:

Process your orders
Communicate about your purchases
Send you marketing emails (you may opt out anytime)
Improve our services and website experience
Comply with legal obligations

Children Under 16

Our services are not intended for children under 16. We do not knowingly collect their data. Please contact us if you believe we have.

Sharing Your Information

We may share your data with:

Service providers (e.g., payment processors, delivery partners)
Legal authorities when required by law
Third-party marketing platforms (only with your consent)

International Data Transfers

Your data may be processed outside the UK or EU. We ensure appropriate safeguards are in place for international transfers.

Data Retention

We retain your data only as long as necessary to provide our services or as required by law.

Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing
Complain to a supervisory authority

Security

We apply industry-standard security measures to protect your data, but please remember that no system is completely secure. Always log out and protect your passwords.