Frequently Asked Questions (FAQ)
Orders & Shipping
How do I know my order was successfully placed?
Upon completing your purchase, you will receive an order confirmation email with your order number. If you haven’t received it within 24 hours, please check your spam folder or contact us at [email protected].
Can I cancel or modify my order?
Orders can be canceled or modified before they are dispatched. If you haven’t received a shipping confirmation, contact us promptly at [email protected]. Once the order has shipped, cancellations or modifications are not possible.
When will my VoltBike be delivered?
Orders are typically processed within 1â2 business days. Delivery times vary based on your location and the shipping method selected. You’ll receive a tracking number once your order has been dispatched.
Product & Technical Support
How often should I clean my e-bike chain?
It’s recommended to wipe the chain with a cloth after every ride, especially if it’s wet or dirty. Use a degreaser for heavy grime. Regular maintenance ensures optimal performance. Learn More
How long do VoltBike batteries last?
VoltBike uses lithium-ion batteries, which typically last between 3â5 years or 500â1,000 charge cycles, depending on usage and care. Proper charging and storage can extend battery life. Learn More
Are VoltBikes suitable for tall or short riders?
Many VoltBike models feature adjustable components to accommodate a range of rider heights. For specific measurements and recommendations, please refer to the product specifications on our website. Learn More
Warranty & Returns
What is VoltBike’s warranty policy?
VoltBike offers a comprehensive warranty on our electric bikes, covering manufacturing defects. For detailed information on warranty terms and conditions, please visit our Warranty Policy.
What is your return policy?
We offer a 7-day Dead on Arrival (DOA) guarantee. If your bike arrives with defects, please contact us immediately. For more details on returns and exchanges, refer to our Return Policy.
Safety & Regulations
Do I need a license or insurance to ride a VoltBike in the UK?
In the UK, if your e-bike meets certain criteria (e.g., maximum power output of 250W and assisted speed up to 15.5 mph), it is classified as an Electrically Assisted Pedal Cycle (EAPC) and doesn’t require a license or insurance. Always check local regulations to ensure compliance.
Can I ride my VoltBike in the rain?
VoltBikes are designed to handle typical UK weather conditions. However, it’s advisable to avoid deep puddles and to dry your bike after exposure to rain to maintain its longevity.
What safety gear should I use?
We recommend wearing a helmet and high-visibility clothing. Additionally, ensure your bike’s lights are functioning, especially when riding in low-light conditions.
Payments & Financing
Do you offer financing options?
Yes, VoltBike partners with financing providers to offer flexible payment plans. During checkout, you’ll see available financing options and can choose the one that best suits your needs.
Is VAT included in the prices?
All prices displayed on our website include VAT. There are no hidden charges at checkout.
Can I pay in installments?
Yes, through our financing partners, you can opt to pay in installments. Eligibility and terms will be presented during the checkout process.
For further assistance or inquiries, feel free to contact our support team at [email protected].
